How can we help?

Our level of support is world class, and we're ready to help.


How do I get set up?

Order and pay simply means, a customer can order from their phone, pay for it, and then have it delivered to their table, or collect it.

What does it cost?

It's literally 1.4% +20p on every transaction. that's it. No hidden costs, no set-up costs.

Do I have to use Stripe?

Yes. Our chosen payment provider is Stripe, as they're the most reliable, most trusted, keep you and your customers data safe, and they're the cheapest for online payments.

Do I have to have a Stripe account to use the ordering system?

Yes. In order to use the ordering system you have to take payment, which is through Stripe.

Can the customers pay in cash or use my existing card terminal?

Technically, yes. But you won't be able to take orders, as that requires payment taken by the app.

Can I use the ordering system but get my customers to pay in person?

No. For the ordering system to be enabled you have to connect your Stripe account. Once its connected, a payment is needed to place an order.

Is the transaction cost negotiable?

Only if you fall into our Enterprise bracket of traders. Contact us for more details.

Can I print orders as they come in?

Absolutely! We have an auto-print function if you have a Bluetooth or network printer. We can also provide our recommended printer here.

Need extra help?

Email us — info@trof.me

Or call us — +44 800 047 8139

We provide email support 7 days a week and are available on the phone during normal business hours. We do our best to respond to each request with a personalized reply within 24 hours.

Alternatively, you can chat to us on our social media channels, or our website chat box and we'll respond as soon as we're available.

Looking for answers?

Check out our dedicated support section that will help get you up and running in no time!

Just getting started?
Get some help...

Take advantage of our Menu upload service and Free POS if you've signed up!