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Setting up Home Delivery

Learn how to switch on the Home Delivery feature.

In this lesson you will learn:

  1. Where the Home Delivery feature is.
  2. How to switch Home Delivery on and off.
  3. How to add surcharges to offset delivery costs.

Update your Vendor app

First things first, ensure your Vendor app is updated to the latest version. If automatic updates are not enabled, you may need to do this manually. Then you can log into your Vendor app as usual.

Turning on Home Delivery

Once your app is up to date, you're ready to go. Select the ‘Orders’ tab at the bottom of the screen, then select the ‘Settings’ tab by tapping the cog at the top-right. Scroll down a little and you should see the ‘Home Delivery’ option with a toggle switch. To turn 'Home Delivery' on, tap the switch and it will turn blue. Scroll to the bottom and tap ‘Save’

Your customers can now see ‘Home Delivery’ as an option when they order.

Adding surcharges

We understand that offering delivery may incur a cost to you, so you can add a surcharge. If you would like to add a delivery fee, return to the Home page by tapping ‘Dashboard’ at the bottom of your screen. Tap the ‘Menu’ icon (the 3 horizontal lines) at the top left of your screen and tap ‘Configure’. Scroll down and you will find ‘Additional Charge’ you can input your delivery charge here. You will need to set a minimum transaction amount for this to apply.

For example, if you want to offer free delivery over £30, set the minimum amount to £30 and anyone who spends over £30 will not be charged the surcharge amount. If the customer spends less than £30 then the surcharge will automatically apply.

If you would like to apply the surcharge to all transactions, set the minimum transaction amount to an amount which is higher than you would reasonably expect to receive an order for.

Once you have set any surcharges, don’t forget to tap ‘Save’ at the bottom of the screen.

Remember: Customers will often spend more to meet the Free Delivery threshold. Consider this when setting your minimum transaction amount!

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